* Presentation of Passport or Vietnamese Government ID is required prior to checkin for all guests, as per local regulations
* Indoor slippers will be provided. Kindly keep your outdoor footwear off on the provided shoe shelf * Please reduce noise after 11pm
* Smoking is NOT allowed indoor. * Camera is outdoor, pointing outward at entrance, for security only * We highly prefer communication on Airbnb than any other form and would respond a lot faster. For any assistance, please always inform us on Airbnb first (and then call us if the matter is very urgent) *Free 04 car spots of street parking. More parking spots available upon request. * Early checkin or late checkout (if any) requires notice at least 24hrs in advance and is subject to availability. * Luggage drop-off available for same-day pickup (10 hrs max). For longer luggage storage, we will recommend you 24/7 businesses in Halong that offers the service. Luggage dropoff requires confirmed appointment at least 24 hrs in advance.Please use the small entrance on the side of the house for luggage dropoff and retrieval earlier than checkin time/ later than checkout time. *2 towels/ guest. Please use the laundry facility to wash the towels during your stay. Extra towels available at $3/towel *Use of bathroom after checkout (subject to availability): $8 for maximum 2 hours use. 2 fresh towels provided *For security reason, we will ONLY send the check-in instructions and access info to the original account that made the booking. Please kindly forward it to all members of your group prior to your traveling. * If you have any issues during your stay, please arrange as soon as possible in 24 hours to allow us (hosts and cohosts) to resolve the issues so that you can enjoy your stay to the fullest. Dismissing/preventing the host and cohosts’ efforts to resolve your complaint-related matters will also confirm successfully resolved complaint and forfeit any refund related.